Frequently Asked Questions (FAQ)
Is CL Store an online or physical store?
CL Store is a 100% online-only ecommerce and dropshipping platform. We do not operate any physical retail showroom.
What products does CL Store sell?
We sell electronics and gadgets, including: Imported clone phones and selected accessories (India only). Original branded electronics and gadgets (USA only via dropshipping).
Do you provide Cash on Delivery (COD)?
Yes, COD is available for selected imported products in India.
Confirmation charges may apply depending on the product model. Please contact our support team for exact details.
Is warranty provided on imported phones?
Yes. Imported phones sold in India come with a 1-year warranty, as mentioned on the product page.
What is the delivery time in India?
For imported products in India, delivery usually takes 3 to 7 working days.
In rare cases, courier delays may occur due to external factors beyond our control.
What is the delivery time for USA orders?
For USA customers, original branded products are delivered within 5 to 7 working days (maximum) via dropshipping.
What happens if my order is delayed?
If there is a delay due to courier or logistical issues, we will keep you informed. CL Store is not responsible for delays caused by courier partners, but we ensure delivery at the earliest possible time.
What if my order is not delivered?
If an order is not delivered after verification, a refund will be processed within 20–25 working days, depending on the payment method and bank processing time.
How do I request a replacement?
Customers must report any issue within 48 hours of delivery with proper photo or video proof. Replacement requests are subject to verification and approval by our technical team.
How can I contact CL Store support?
You can reach our support team through:
Email: clonestorehub@gmail.com
WhatsApp / Call: +91 7397164500
Are product images accurate?
Product images are for reference purposes only. Actual product appearance, packaging, or accessories may vary.
Are payments secure on CL Store?
Yes. We use secure payment gateways to protect customer transactions and personal information.